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General Payment Terms

Company information

  • Legal name: MO Swimwear DOO
  • Address: Šumatovačka 124A, Belgrade, Serbia
  • Registration Number: 21516082
  • Tax Number: 111647659

Contact Details:

  • Phone Number: +381 66 448 637
  • Email: nikolina.j@moswimwear.com

Payment Terms

To process your payment, MO Swimwear is using PayPal and CorvusPay payment systems, to ensure fast, simple and secure way of payment. The customer can pay using their PayPal account, or Visa, Maestro, MasterCard and American Express cards.

VISA Mastercard Maestro American Express

The Customer is obliged to provide accurate information of payment method during validation or checkout. 

Payment is processed by PayPal or CorvusPay system for online authorization of credit and debit cards. 

Note for CorvusPay users: 

All payments will be effected in Serbian currency – dinar (RSD). The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Serbian dinar according to the current exchange rate of the Serbian National Bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.

Please note that in case of refunds (in part or in full), MO Swimwear DOO is obliged to make a refund exclusively to customer's original payment method (Visa, EC/MC, Maestro, PayPal), by refunding the original transaction. 

Online Payment Security Statement

Paying at our online store is done exclusively through PayPal or CorvusPay systems. These services ensure the complete confidentiality of your card data from the moment you enter it in the payment form. Payment information is forwarded encrypted from your web browser to the bank that issues your card. Our store never comes in the contact with information about your debit card or PayPal account.

The payment information is used exclusively for the purposes for which it is intended. Your sensitive data is completely secure, and its privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary to perform the work in accordance with the prescribed demanding procedures for online payment are collected.

Shipping Policy

All worldwide orders are shipped Express from Serbia. We use DHL Express Shipping.

  • FREE DHL WORLDWIDE EXPRESS SHIPPING for all purchases above €118.
  • DHL WORLDWIDE EXPRESS SHIPPING: €18.

Orders are processed Monday-Friday and shipped the following business day. Orders usually take around 2-5 business days to ship. Please note that due to COVID-19 there may be slight delays for understandable reasons out of our control.

Orders for Serbia are shipped using local courier service (City Express/Bex/AKS) - 300-500RSD paid on delivery.

Duties and Taxes

Quoted international shipping fees do not include custom & or duty fees. As these fees vary from country to country, we have no control over these charges.  If raised, those charges don't go to us, but rather to the customs office of your country. The customer is responsible for all customs & duty fees payable upon delivery, on a Delivery Duties Unpaid (DDU) basis.  If customs or duties are raised, you'll be notified by your local customs office of this, as well as with details of how to pay them.

You will not always be required to pay duties or import tax, but it is important to be aware of your local government's terms to prevent any surprises.

Please note: If you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nikolina.j@moswimwear.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note that in case of refunds (in part or in full), MO Swimwear DOO is obliged to make a refund exclusively to customer's original payment method (Visa, EC/MC, Maestro, PayPal), by refunding the original transaction. 

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from moswimwear.com (the “Site”). 

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
  • “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

  • Communicate with you;
  • Screen our orders for potential risk or fraud; and
  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below: 

  • Facebook: https://www.facebook.com/settings/?tab=ads 
  • Google: https://www.google.com/settings/ads/anonymous
  • Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 18.